Dayforce FAQs

Helpful tips as we transition to Ceridian!

This Frequently Asked Question – FAQ – sheet will help in the first weeks of Ceridian’s implantation. Review this to refresh your knowledge on our most common questions. More information will be added throughout the transition.

Access / Personal Information Questions

How Do I Access The Site? What Is My Username And Password?

Dayforce HCM can be accessed here:

Company Name: disa (no caps)
User Name: firstname.lastname (Based on the first and last name listed in ADP. E.g. Jane.Doe)
Password: (Birth Year)(Birth Month Spelled Out)(Birth Date).
For example, if you were born on December 28, 1986, your login would be 1986December28.

If your birthday is a single digit, there is no need to add a “0” in front of that digit.
The system will lock you out after several unsuccessful login attempts.

What do I do if I lose my password?

You can use the “Can’t access your account?” feature on the login page. If you still have issues, you can contact Derby Quang at (281) 730-5407.

How do I change my personal information?

From the Home screen, click the Profile & Settings link located under you name and job title. From here you can edit your information on the Profile screen or submit a form on the Forms screen.

Where do I clock in?

From the Dayforce Home screen, navigate to Work from the navigation on the left. Click on Time Clock. Select your option of clocking in, out, meal start, or meal end.

Training Questions

When, and how long, is the training on the system available?

Training will be available on 12/20/2018 – 1/04/2018. MyPath will always be available from the Help button in Dayforce.

How can I access self-guided training for Ceridian Dayforce?

From the Home screen, click the Help link under you name and job title. This opens up MyPath training modules. Expand the employee or manager section to find the topic on which you choose to train or type a topic in the search area.

PTO / Pay Questions

How do I view my time off balances and request a day off?

From the Dayforce Home screen, navigate to Work, and Time Away List from the navigation panel on the left. Click Balances to view your available balances and click Request New Time Off to submit a new request. Your request will be pending manager approval.

Will my PTO balance transfer over?

Yes, your accrued paid time off balance will be transferred into Ceridian Dayforce. PTO balances are being updated in the first days of implementation. If your balance is not correct, be sure to submit your correct balance to your manager, and check back after the first paycheck – January 11, 2019.

How do I view my Earnings?

From the Dayforce Home screen, navigate to Earnings from the navigation on the left and select the pay period you want to view.

How will I access my W2 / T4?

You will access your W2 / T4 through ADP or have access through your legacy system. Access will still be permitted post Go-live to view these documents.

How do I access my previous pay statements?

Access previous pay statements in ADP.

How do I change my direct deposits?

From the homepage, click on the Forms icon. Under the Available Forms, look under Personal forms, select the Direct Deposit link.

A separate box will open asking for your direct deposit information.
Click the + Add icon and enter your banking information.
Be sure to verify all entries are correct.

PTO Blackout Period Questions

As we transition into Ceridian Dayforce, we will no longer enter paid-time-off requests into ADP to avoid the loss of data. There will be a “Blackout Period” between December 15th – 21st, in which all PTO requests should be processed manually through your manager. Please review the FAQs below.

What changes will need to be made to Paid Time Off (PTO) requests during the transition to Ceridian?

We will no longer be able to enter PTO requests into your current HR system after December 14, 2018.

How will the PTO transition process work during the Blackout period?

Requests for PTO should be submitted directly to your Manager for dates between December 15th through December 21st.

You and your Manager should track your PTO manually until you have access to Ceridian and can enter those dates in the new system. For those locations that are not transitioning from ADP, you will need to re-enter any 2019 PTO requests into Ceridian Dayforce.

Will PTO balances be transferred to Ceridian Dayforce?

Yes, your 2018 accrued / unused PTO balances will be transferred into Ceridian Dayforce on or soon after December 21st. Please verify the correct PTO balance transferred is correct after implementation.

How will this affect requests already submitted and approved for 2019?

Those requests entered prior to Blackout will still be honored by your manager and transferred into Dayforce when available. Ask your manager if you have questions about PTO requests already submitted or PTO balance.

What will the process look like for requesting paid-time-off in Ceridian Dayforce?

Check out “Requesting time away from work” from Dayforce Education.

IMPORTANT NOTICE: All employees must ensure the correct PTO entries have been made in both ADP & Dayforce in order to accurately record their end-of-year balances and be able to roll over up to a maximum of 40 hours accrued and unused PTO.

Mobile App Questions

Can I clock in via mobile app?

Clocking in via mobile app is role specific. Please discuss with your manager to see if your role is included.

How do I add the DAYFORCE mobile app to my phone?

See Quick Start Video below.


How Do I Select Benefits in Ceridian Dayforce?

See Access / Personal Information Questions section.

New DISA Team Members

How do I sign into the system?

From the Dayforce Home screen, navigate to Benefits. From there, you will be able to view your information. Click on Start Enrollment, then click through the plan choices selecting the benefits you prefer. Click Submit Enrollments once you have selected your desired benefits. Your can click Review Benefits to confirm your choices.

How do I acknowledge DISA company policies in DAYFORCE?

From the homepage, click on the Forms icon. Under the Available Forms, look under Professional forms, select the first policy link. A separate box will open. Click on the document title and read the content. Check the box at the bottom to accept and acknowledge the company policy and submit when done. Once submitted, the pop-up box will close, and you will be back at the “Available Forms” page. Continue until all the policies have been acknowledged.

Quick Start Videos

Getting started with Dayforce:
Requesting time away from work:
Viewing your earning statements:
Clocking in for work:
Selecting your benefits:
Accessing the DAYFORCE Mobile App :
Updating your personal information: