Check Order Status
How do I request a status update for an order in progress?
Navigate to “Orders | In progress,” and click on ‘Request Status Update’. A pop-up will appear where you can specify whether you want an update on the entire order or specific searches.
What's the difference between requesting an update for the entire order versus specific searches?
Requesting a status update on the 'Entire Order' sends an email to Support for a comprehensive review, whereas selecting 'Specific Searches' adds an activity to the order, alerting the researcher working on that search.
How can I request updates on multiple searches?
After selecting 'Specific Searches', hold down the Ctrl button on your keyboard and click on the searches for which you wish to request a status update.