Candidate Help Desk

I submitted my background check but need to modify the data I provided or provide additional information.

I want to provide additional/supplemental information for my background (e.g., W2s, transcripts)
» View Instructions for submitting supplemental information

I want to edit my background check because I entered incorrect or incomplete information.
» Get guidance and review the next steps

My background check form auto-filled with someone else's information, and I have submitted the form.
» Get guidance and review the next steps

I need additional guidance on completing an in-process background check form.

I am completing my background check and have a question about what information to include on my form.
» Get guidance and review the next steps

I am completing my background check, and I see my name is incorrect. How do I provide my correct name?
» See how to edit your background check

I am completing my background check. Should I note in-progress education?
» Review education submission instructions

If I leave the portal while I am in the process of completing my background check, does my work save?
» View instructions on saving your progress

I received an "Invalid Signature" error.
» View signature instructions

I am having trouble accessing the website or logging into the background check form.

My link expired before I started the background check process.
» How to request a new invitation email

I did not receive a "verify your email address" email.
» View troubleshooting options

I did not receive an email invitation to log into the background check. How do I log on?
» View troubleshooting options

I cannot get the background check site to load on my computer. What do I do?
» View troubleshooting options

I would like additional information on the overall background screening process.

I logged out and do not know how to log back in.
You can login here: backgroundcheck.disa.com

I would like to check on the status of a background check that I previously submitted.
» How to check your status

I need help answering a question on the background check. Who should I contact?
» Get guidance and review the next steps

I would like a copy of my background check. How will I receive that?
» Request a copy of your background

I would like to check on the status of a background check that I previously submitted.
» How to check your status

I forgot my password. How do I reset it?
The password reset link can be found here: backgroundcheck.disa.com/password/reset

Candidate Support