Policy Statement
Protecting your privacy is important to DISA Global Solutions, Inc. (“DISA” or “us” or “we”). The following policy conveys how DISA uses and safeguards the personal information you provide on the DISA corporate website and related DISA services. It sets out how we collect and use information about our customers, visitors and any other or entity (“you”), why we use it, when we share it, the rights to which you may be entitled, your choices about our use of your information, and what we do to protect it.
Information Collection - What Personal Information Do We Collect?
There are times that we may request that you voluntarily supply us with “Personal Information”, which may include your name, email address, telephone number, and postal address, for purposes such as correspondence, registration, or participation in an online survey. We will take reasonable steps to protect the information you share with us from unauthorized access or disclosure.
For our business customers, we may collect personal information for the business customer’s job candidates and employees in order to provide our background screening services. This may include: Social Security numbers, driver’s license numbers, passport numbers, financial account information, drug test results and medical information for occupational health purposes.
We may collect “Navigational Information” via your interaction with the website that can relate to you and may or may not rise to the level of “Personal Information” However, where Navigational Information cannot relate to you, it is considered “Other Information”. The types of Navigational Information we collect include data about your devices and their location, your use of our services, your IP address; websites you have navigated from to visit the website; websites you are navigating to after visiting the site; and geolocation data. Other Information can become Personal Information if the Other Information is stored or used in conjunction with any information which allows us to relate the Other Information to you.
Some of our corporate web pages utilize "cookies." Cookies are identifiers which a website can send to your browser and are kept on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. The information we collect and analyze is used to improve our service to you.
Information Use
We may use Personal Information about you:
- To provide, manage, and administer our services;
- To respond to your inquiries and fulfill your requests, including to contact you if necessary;
- To send to you important information regarding the website, changes to our terms, conditions and policies and other administrative information;
- To send to you information by email, postal mail, telephone, and other means about our products, services, contests, sweepstakes and other promotions;
- To help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us, ;
- To analyze trends and statistics in connection with our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates;
- To protect the security or integrity of our businesses and Internet properties;
- As part of a business transaction where most or all of our assets are acquired by a third party; or
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that we may sustain.
Any and all information collected at this site will be kept confidential and will not be sold, rented, or loaned, without your express written consent.
If you provide us with your email address or have done so in the past, we may upon occasion send you email offers, or advise you of updates to the system. We may use information you have given us, for example, to provide a service, measure consumer interest in our various services, or inform you about new products and services.
Personal Information Disclosure: The United States or Overseas
Generally speaking, we may disclose Personal Information to service providers, and sometimes third parties, for various purposes. To this end, we may disclose your Personal Information to the following entities for the purposes associated with each entity as noted below:
- To our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfillment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;
- To our subsidiaries and affiliated entities (collectively, our “Affiliates”) for marketing and other purposes;
- To identify you to anyone to whom you send messages through the website;
- By you, on chat, profile pages, and other services to which you are able to post information and materials (please note that any information and materials that you post or disclose through such services will become public information, and may be available to visitors to the website and to the general public; we urge you to be very careful when deciding to disclose your Personal Information, or any other information, on or through the website;
- To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding); and
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Personal information submitted to DISA for a background check investigation may at times be transferred outside of the United States. All personal information will be transmitted and stored in a secure manner in accordance with the terms of this policy as DISA has taken measures to protect personal and confidential data:
- Documentation or information such as passport numbers, or unique identification numbers, and date of birth, are not sent to anyone overseas other than the actual verification provider (e.g. employer or school registrar) whenever possible.
- Where it is necessary to utilize a local firm, the local firm will first be asked to provide local contact information so that the CRA can contact the foreign verifying party directly.
- If due to infrastructure or other issues in a foreign country, a foreign research firm must perform the verification, then DISA or our agent has properly vetted the local firm and will redact any unnecessary information.
Opting Out of Communications and Updating Your Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive communications from us, please contact us as described below.
Every email you will receive from DISA will contain clear information on how to unsubscribe from future communications. If you sign up for communications from us but then wish to unsubscribe, follow the unsubscribe instructions in the email you receive from us to be removed from future marketing emails.
If you would like to update or correct your email address or other contact information with us please contact us the same way. Please note that it may take up to 30 days to remove your contact information from our communications lists, so you may receive correspondence from us for a short time after you make a request.
Links to Other Sites
Our website, from time to time, contains links to other sites over which we have no control. DISA is not responsible for the privacy policies, activities, or websites of third parties, such as advertisers, content providers, and Alliance Partners. This policy does not cover the information practices of those third parties. We suggest that you contact the relevant parties or access their online policies directly for information about their data collection.
Do Not Track Signals
Major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, this website is not compatible with DNT.
Security
DISA respects the privacy of the individuals and clients who are the subjects of DISA Services, including but not limited to background checks. DISA will collect, store, and use confidential information following best practices and also in compliance with applicable law, including the Fair Credit Reporting Act (FCRA).
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information under our control. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.
Please exercise caution in submitting Personal Information via the website, especially if you are accessing the website using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our SSL technology in connection with the website, please immediately notify us of the problem and place any orders with us over the telephone or in-person, instead of using the website. You may contact us in such circumstances in accordance with the “Contact” section below.
Event Registration
DISA event registration forms require users to give DISA contact information (such as a name and email address), and other information (for instance, a job title or role). We may use customer contact information from the registration form to send the user information about the event. The customer’s contact information may also be used to contact the visitor when necessary about the event. In some cases, the contact information may be shared with event sponsors and other attendees to foster collaboration.
Privacy of Children
The DISA corporate website and the related DISA services are designed to be used solely by companies and individuals for business purposes. Therefore, DISA does not anticipate that anyone under the age of 16 will access or use our corporate website or services. DISA will not knowingly collect or use personal information from anyone under the age of 16. If we become aware that a person under the age of 16 has provided us with personal information, we will take steps to delete such information.
Your Privacy Rights - California and Connecticut Residents
Certain jurisdictions have specific legal requirements and grant privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law. If you are a California or Connecticut resident, see the applicable sections below for additional information as to your rights and to how to exercise those rights
California Residents
This California Privacy Notice (“California Notice”) applies to California residents whose Personal Information is processed by DISA pursuant to the California Consumer Privacy Act (“CCPA”) or other California privacy laws described below. The California Notice describes how we protect the Personal Information we process and control relating to California residents, and the rights California residents may have in relation to this Personal Information. For purposes of this California Notice, “Personal Information” has the meaning provided by the CCPA and does not include information that is publicly available, de-identified or aggregated such that it is not capable of being associated with you, or that is excluded from the CCPA’s scope. During the last twelve (12) months, we have collected the following categories of Personal Information from consumers.
| Category | Examples of Types of Personal Information We Collect | Sold or Shared | Disclosed to |
|---|---|---|---|
Identifiers | A real name, alias, postal address, unique personal identifier, Social Security number, driver’s license number, email address, or passport number | Not Sold and shared | Service providers, affiliates, partners |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, address, telephone number, passport number, bank account number, credit card number, debit card number, or any other financial information, education, employment, employment history, or medical information | Not sold or shared | Service providers, affiliates, partners |
Protected classification characteristics under California, federal law | Race, color, physical or mental disability, sex (including gender, gender identity), national origin | Not sold or shared | Service providers, affiliates, partners |
Internet or other similar network activity | Browsing history, search history, information on a consumer’s interaction with a website | Not Sold and shared | Service providers, affiliates, partners, marketing and advertising partners, analytics providers |
Geolocation data | IP address tracking | Not sold or shared | Service providers, affiliates, partners |
Sensitive Personal Information | Medical and occupational health information, and drug test results | Not sold or shared | Service providers, affiliates, partners |
Under the CCPA, a California resident has the following rights: (1) to request additional information about our data collection, use, disclosure, and sales practices in connection with your Personal Information; (2) to request the specific Personal Information collected about you during the previous 12 months; (3) to request the deletion of the Personal Information we have about you; (4) to request a restriction on certain processing of Personal Information; (5) to request correction of inaccurate information, and. You may not be discriminated against for exercising your California privacy rights. However, please note that if the exercise of these rights limits our ability to process Personal Information, for example, if you submit a deletion request, we may no longer be able to provide you our products and services or engage with you in the same manner.
You may submit a request to exercise your rights under the CCPA through the following means below. We will need to verify your identity before processing your request, which may require us to request additional Personal Information from you or require you to log into your account if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law. Please use the following methods:
Call: 1-800-752-4632 or Visit APPLICANT ASSISTANCE
Finally, you may also submit a verifiable consumer request through an authorized agent. To do so please be prepared for your agent to provide signed permission, to verify their own identity with us, and to directly confirm with us that you provided the agent permission to submit the request.
Connecticut Residents
Connecticut residents have certain rights around DISA’s collection, use, and sharing of their Personal Information. DISA does not: (i) sells your Personal Information; (ii) engage in profiling in furtherance of decisions that produce legal or similarly significant effects; or (iii) engage in “targeted advertising” as the term is defined in the Connecticut Data Privacy Act (“CTDPA”).
DISA collects various categories of personal information when you use our website or services. A more detailed description of the information DISA collects and how we use it is provided above in the section titled “Information Collection - What Personal Information Do We Collect?” The section titled “Personal Information Disclosure: The United States or Overseas” describes categories of third parties with whom we share personal information, and what information may be shared under different circumstances. If you are a resident of Connecticut, you have the right to: (1) request to know what personal information has been collected about you, and to access that information; (2) request to correct inaccuracies in your personal information; (3) request deletion of your personal information, subject to exceptions; (4) obtain a copy of your personal information; and (5) opt out of selling, profiling, and targeted advertising. Also, a Connecticut consumer may not be discriminated against for exercising the consumer’s Connecticut privacy rights. Please use the following methods:
Call: 1-800-752-4632 or Visit APPLICANT ASSISTANCE
Please note that the right to appeal a decision to deny processing of a request can be made by sending an email to morgan.reynolds@disa.com, using the subject line: “Connecticut DSR Appeal.”
California’s “Shine the Light” Law
California’s “Shine the Light” law (Civil Code Section §1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of Personal Information to third parties for their direct marketing purposes. To opt-out of having your Personal Information disclosed to third parties for their direct marketing purposes, please submit a request using one of the California consumer rights request methods designated above.
Texas DPS Private Security Program
This company is licensed and regulated by the Texas Department of Public Safety Licensing & Registration Service Private Security Program. DISA license #A16141. If you need to file a complaint, please contact DPS via website or mail at P.O. Box 4087, Austin, Texas 78773-0001.
» View DPS Flyer
» View DISA DPS Certificate of Licensure
If you have any questions regarding this policy, please contact:
DISA Global Solutions, Inc.
Attn: Privacy Officer
11740 Katy Freeway, Suite 900
Houston, TX 77079
281-673-2400
Toll-Free: 1-800-752-6432
Email: InfoSec@disa.com
In accordance with California Civil Code 1786.20, in order to obtain additional information about DISA's policies and practices in connection with background check investigations, please contact DISA's Vice President, Risk, Morgan Reynolds by any of the following means:
Email: morgan.reynolds@disa.com
Address: 17592 E. 17th Street, Suite 300, Tustin, CA 92780
Phone: 714-669-4835
Last Updated: April 2025