DISAWorks Help Center
Browse frequently asked questions below or search for your question above.
If the clinic does not offer eCCF they will not show up as an option when placing an eCCF order. You must select eCCF under offerings when locating a collection site.
If the alcohol form does not have the policy ID listed the test sometimes will not merge and must be manually merged. IF the Client ID is not listed on the alcohol form it may be pending in our unprocessed forms section.
If you requested a pre-employment test and it changed to pre-access, the employee already held a status in the specific policy. Once an applicant has a status in DISA for a DCC policy, they no longer require pre-employment screens. If your company needs the test to reflect pre-employment our Client Support department can assist with updating it.
The proper protocol is for the collection site to email/fax a copy of the results to DISA’s forms department for processing.
DOT has not approved electronic alcohols. Two alternatives are to (1) send the donor with an authorization form requesting a DOT alcohol collection. (2) Call the collection site ahead and let them know that the employee needs a DOT alcohol collection. Make note that the collection site can use a generic DOT alcohol form if you are unable to send the donor with your client specific alcohol testing form.
There are several reasons random credit may not be applicable to a drug test result:
SSN might have been different than what we have in the system.
Driver’s license number may have been used instead of the SSN.
Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
Employee may have tested outside of the random program window.
A no show report may have generated due to the following:
SSN might have been different than what we have in the system.
Driver’s license number may have been used instead of the SSN.
Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
Employee may have tested outside of the random program window.
This is a report that is used to ensure tests are assigned the appropriate test purpose. We recommend that you review the report regularly. If employees are listed who were not truly selected for random then we will need to know the correct reason for test. If employees were selected for random and appear on this report, the employee and policy information will need to be verified and confirmed so random credit can be applied.
The random audit report summarizes the random program progress for the selection period. This notice is generated even if the random selections are fulfilled.
A donor may receive an “Inactive Retest” status for one of the following reasons:
SSN might have been different than what we have in the system.
Driver’s license number may have been used instead of the SSN.
Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
Employee may have tested outside of the random program window.
Employee tested within the last days of the selection window and the test may still be in the analyzation process.
A DOT employee must be added to your roster via pre-employment test or DOT roster transfer. If neither has taken place, please send the employee for the DOT urine drug screen or submit the DOT transfer roster to DISA’s compliance department. A Non-DOT employee must be added to your roster via pre-employment/pre-access test or membership verification. If neither has taken place, please send the employee for the NON-DOT urine/alcohol drug screen or login to www.DISA.com to process a membership verification.
If you are a communicator who is setup to have online access to DISAWorks, you can conveniently log in to view statements, open invoices, open credit memos, unapplied payments as well as pay invoices online with a credit card. A few things to note about the online bill pay option:
Visa, MasterCard, American Express and Discover will be accepted.
Invoices are not available to be paid until two days after they have been created.
To pay an invoice online, you must have access to view invoices in DISAWorks. If you log on and do not see the receipt icon on your dashboard with the “Pay Invoice Online” menu-option, please send a request to ClientUpdates@disa.com to edit your account setup.
If you are a client that has been mailing a check, you can continue to do so, or you can go online to pay. DISA Finance does not have to be notified of the payment method change.
After logging in to DISAWorks, hover over the receipt icon and select the “Pay Invoice Online” menu-option. The system will redirect you to the Open Invoices page.
All unpaid invoices will be displayed along with any credit memos and/or unused cash. You can pay one invoice or multiple invoices at one time by checking the “Pay in Full” checkbox or entering an amount in the “Payment Amount” text box.
(If you use the Payment Amount checkbox and enter an amount less than the full amount you will be asked to provide a short pay reason from a drop-down menu as well as provide additional details in the Additional Short Pay Reason textbox. On the Payment Details page)
Once all information is confirmed on the Payment Details page select “Continue”. On the Payment Confirmation page, you can select a stored card, if you have saved a card on file or you can enter credit card information for a one-time payment transaction and select “Pay Now”. This will be a secure transaction. You will be able to print a payment receipt for your records at this time.
If you are a client that has either been phoning in, faxing, or emailing a credit card payment, you can continue to do so your you may go online to pay. DISA Finance does not have to be notified of the payment method change.
Some of our clients have elected to have a credit card on file with DISA. It is automatically charged once per month for any invoices from the prior billing cycles. This option is called “AutoPay”. If you would like to enroll in autopay please be sure to contact DISA Finance at 281-673-2470.