MRO Services
DISA's MRO Services Ensure Accuracy and Compliance
A Medical Review Officer (MRO) is a licensed physician with special training, responsible for reviewing lab test results from an employer’s drug testing program. The MRO must know the pharmacology and toxicology of prescription and illicit drugs, as well as federal agency drug-testing regulations and guidelines. The MRO’s primary duty is to monitor and determine lab test results, including medical explanations for laboratory-confirmed positives, adulterated, substituted, and invalid drug test results. Additionally, they must ensure the timeliness and accuracy of drug test results for the employer while maintaining the utmost confidentiality.
The MRO's Role in the Specimen Testing Process
When determining drug test results, the Medical Review Officer (MRO) is crucial to the completion of the specimen process. From start to finish, the DISA specimen testing process is outlined as such:
1. Collection Site Test
The donor provides a specimen at a collection site, which then follows applicable protocols before being sent to the lab with the lab’s copy of the Custody and Control Form (CCF) for testing. The MRO will also receive a copy of the CCF at this time.
2. Lab Processes Specimen
Testing will be conducted once the lab receives the specimen. The results are then sent to the MRO for review.
3. CCF
Once the CCF is received, the donor’s name, chain of custody number, and identification number are linked and entered into our proprietary online platform.
4. Review Results
Lab results are received electronically and are automatically entered into the system using the chain of custody number, linking the lab results with the donor’s information.
5. MRO Interview
If lab results return as non-negative, the MRO will review them and give the donor an opportunity to discuss their results.
6. Report Results
If the results are negative, they will automatically be entered into the system. Positive results will require the MRO to interview the donor and discuss before the final report is distributed to the company.
The MRO process creates an opportunity for donors who have been prescribed a medication that could result in a non-negative result to provide a valid prescription or a legitimate explanation for the result. The MRO process prevents wrongful accusations and further protects both the employer and donor from potential litigation.
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Professional MRO Services to Help Ensure the Accuracy of Your Company's Drug Testing Program
To find out how DISA’s occupational health programs can improve your workplace safety and help you build a comprehensive occupational health program, contact DISA today at 281-673-2530.
