Webinar Recording

Own the Process: The Importance of Internal Dispute Protocols in Drug Testing Compliance

Calendar Icon July 10, 2025 29 min Webinar Drug Testing
Mia Hicks
Mia Hicks
Drug Testing Risk & Compliance Manager
DISA Global Solutions
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What You Will Learn

Donor disputes are increasing, and a common but critical misunderstanding is that following federal protocols or relying on a TPA’s process is sufficient. In reality, neither federal rules nor TPA-administered protocols address how an employer should handle disputes tied to employment decisions.

This focused 15-minute webinar clarifies the legal exposure created when internal dispute protocols are missing or misaligned. Attendees will learn how to distinguish between federal, consortium, and internal responsibilities, and how to ensure their program can withstand regulatory scrutiny and workforce challenges.

Ideal for DERs, HR leaders, and compliance professionals responsible for DOT and non-DOT program management.

Key learnings:
 

  1. Why federal and TPA dispute protocols alone are not enough
  2. How to protect your organization when disputes impact employment decisions, even when you're part of a consortium or using a TPA
  3. What an effective internal dispute protocol looks like, and how it prevents reputational damage and legal risk

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