DISA360 Customer Support

How can we help you today?

Frequently Asked Questions

We've answered several common questions we get from our customers below.

Where are my drug test results?

All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.

Where can I send the completed custody control form(s) and/or breath alcohol test(s) I received?

Email them to Tustin.CCFcc@disa.com or fax to 714-731-5569. We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.

I received an invoice from a collection site or clinic for a service ordered through DISA360. Do I pay it?

No, please forward the invoice to DISA_Tustin_AP@disa.com. DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.

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Additional Ways to Contact DISA360 Support

DISA Tustin - Customer Support - (Including After Hours Support)

714-731-3084

DISA Transportation Compliance (DTC) Customer Support (7 AM - 8 PM ET)

833-347-2382

Need to send us a form/document?

Tustin.CCFcc@disa.com