DISA360 Customer Support

How can we help you today?

Frequently Asked Questions

We've answered several common questions we get from our customers below.

Where are my drug test results?

All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.

How can I add a new user or make changes to my account?

Any account updates must be made via email to tustin.service@disa.com.

Where can I send the completed custody control form(s) and/or breath alcohol test(s) I received?

Email them to Tustin.CCFcc@disa.com or fax them to 714-731-5569. We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.

I received an invoice from a collection site or clinic for a service ordered through DISA360. Do I pay it?

No, please forward the invoice to DISA_Tustin_AP@disa.com. DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.

Get Support for Your Account

We're here to help! Please complete the form below, and our team will reach back out as quickly as possible.

DISA Tustin - Customer Support - (Including After Hours Support)

714-731-3084

DISA Transportation Compliance (DTC) Support (7 AM - 8 PM ET)

833-347-2382

DISA Transportation Compliance (DTC) Fax Number

877-938-2329

Need to send us a form/document?

Tustin.CCFcc@disa.com