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DISA360 Customer Support

How can we help you today?

Frequently Asked Questions

We've answered several common questions we get from our customers below.

Where are my drug test results?

All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.

How can I add a new user or make changes to my account?

Any account updates must be made via email to:

DISA Transportation Compliance (DTC) Clients:

Where can I send the completed custody control form(s) and/or breath alcohol test(s) I received?

Email them to or fax them to 877-9-DTCFAX (877-938-2329). We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.

I received an invoice from a collection site or clinic for a service ordered through DISA360. Do I pay it?

No, please forward the invoice to or fax them to 877-9-DTCFAX (877-938-2329). DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.

How do I contact you after hours?

DTC Customer Service is available from 7 am-8 pm ET, Monday thru Friday.
Outside of these operating hours, we provide after-hours/post-accident service.

DISA Transportation Compliance (Default) - 844-213-4778

DISA Morganville - 844-213-4778
DISA Palmer - 817-332-0044
DISA Manchester - 817-332-0044
DISA Fort Worth - 817-332-0044
DISA Canada - 613-657-1244
DISA Hudson - 234-312-0018 x 206
DISA El Cajon - 909-992-9231

DISA Tustin - DISA Tustin Customer Service is available from 6 am-5 pm PT by phone at 714-731-3084. Outside of these hours, this number will automatically transfer to ExamOne for after-hours/post-accident service.

Get Support for Your Account

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Additional Ways to Contact DISA360 Support

Phone Support (7 AM - 8 PM ET)


Fax Number