Frequently Asked Questions
We've answered several common questions we get from our customers below.
All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.
Any account updates must be made via email to:
DISA Transportation Compliance (DTC) Clients: DTCCS@DISA.com.
Email them to DTCCS@disa.com or fax them to 877-9-DTCFAX (877-938-2329). We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.
No, please forward the invoice to DTCCS@disa.com or fax them to 877-9-DTCFAX (877-938-2329). DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.
DTC Customer Service is available from 7 am-8 pm ET, Monday thru Friday.
Outside of these operating hours, we provide after-hours/post-accident service.
DISA Transportation Compliance (Default) - 844-213-4778
DISA Morganville - 844-213-4778
DISA Palmer - 817-332-0044
DISA Manchester - 817-332-0044
DISA Fort Worth - 817-332-0044
DISA Canada - 613-657-1244
DISA Hudson - 234-312-0018 x 206
DISA El Cajon - 909-992-9231
DISA Tustin - DISA Tustin Customer Service is available from 6 am-5 pm PT by phone at 714-731-3084. Outside of these hours, this number will automatically transfer to ExamOne for after-hours/post-accident service.