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Frequently Asked Questions
We've answered several common questions we get from our customers below.
All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.
Any account updates must be made via email to:
DISA Transportation Compliance (DTC) Clients: DTCCS@DISA.com.
Email them to DTCCS@disa.com or fax them to 877-9-DTCFAX (877-938-2329). We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.
No, please forward the invoice to DTCCS@disa.com or fax them to 877-9-DTCFAX (877-938-2329). DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.
DTC Customer Service is available from 8 am to 8 pm ET, Monday through Friday.
Outside of these operating hours, we provide after-hours/post-accident service (PAT).
DISA Transportation Compliance - Call (833) DISA-DTC / 347-2382 and press 1 for after-hours, post-accident services.
Legacy DISA Morganville call (844) 213-4778
DISA Manchester Mobile Collections Clients only, please call (800) 967-3135
DISA Tustin Customer Service is available from 6 am to 5 pm PT, Monday through Friday.
Call (714) 731-3084 for after-hours/post-accident services through ExamOne