DISA360 Customer Support
Welcome to our Support Center—where you’re in control. Instantly find answers with our Quick Links and expertly curated FAQs, available 24/7.
If you’d like a personal touch, simply fill out the form below to reach us directly!
Frequently Asked Questions
We've answered several common questions we get from our customers below.
All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.
Any account updates must be made via email to:
DISA Transportation Compliance (DTC) Clients: DTCCS@DISA.com.
Email them to DTCCS@disa.com or fax them to 877-9-DTCFAX (877-938-2329). We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.
No, please forward the invoice to DTCCS@disa.com or fax them to 877-9-DTCFAX (877-938-2329). DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.
DTC Customer Service is available Monday through Friday from 8 am to 8 pm ET.
We provide after-hours/post-accident service (PAT) outside of these operating hours.
DISA Transportation Compliance - Call (833) DISA-DTC / 347-2382 and press 1 for after-hours, post-accident services.
Legacy DISA Morganville - Call (844) 213-4778
DISA Manchester Mobile Collections - Clients only, please call (800) 967-3135
DISA Tustin - Customer Service is available from 6 am to 5 pm PT, Monday through Friday. Call (714) 731-3084 for after-hours/post-accident services through ExamOne
Get Support for Your Account
We're here to help! Please complete the form below, and our team will reach back out as quickly as possible.
Additional Ways to Contact DISA360 Support
Phone Support (7 AM - 8 PM ET)
