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DISA360 Customer Support

How can we help you today?

Frequently Asked Questions

We've answered several common questions we get from our customers below.

Where are my drug test results?

All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.

How can I add a new user or make changes to my account?

Any account updates must be made via email to:

DISA Transportation Compliance (DTC) Clients:

Where can I send the completed custody control form(s) and/or breath alcohol test(s) I received?

Email them to or fax them to 877-9-DTCFAX (877-938-2329). We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.

I received an invoice from a collection site or clinic for a service ordered through DISA360. Do I pay it?

No, please forward the invoice to or fax them to 877-9-DTCFAX (877-938-2329). DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.

How do I contact you after hours?

DTC Customer Service is available from 8 am to 8 pm ET, Monday through Friday.
Outside of these operating hours, we provide after-hours/post-accident service (PAT).

DISA Transportation Compliance - Call (833) DISA-DTC / 347-2382 and press 1 for after-hours, post-accident services.

Legacy DISA Morganville call (844) 213-4778

DISA Manchester Mobile Collections Clients only, please call (800) 967-3135

DISA Tustin Customer Service is available from 6 am to 5 pm PT, Monday through Friday.
Call (714) 731-3084 for after-hours/post-accident services through ExamOne

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Additional Ways to Contact DISA360 Support

Phone Support (7 AM - 8 PM ET)


Fax Number