DISAScreen Help Center

How can I cancel an adverse action?  

Click ‘Cancel’ next to the candidate’s name to stop the final adverse from being sent. You will be required to provide a reason for cancellation.

How do I navigate through the DISAScreen Dashboard?  

The Navigation pane on the left side and the blue bar on top remain static for easy access to various system features. You can click on 'Dashboard' at the top of the Navigation Pane to view all available dashboards.

How do I view all my orders, including archived ones?  

Navigate to 'Orders-All' on your Dashboard to view all orders you have permission to access. You can use filters to look for specific orders.

Why isn't the order I placed appearing on my DISAScreen dashboard?

If you are not able to see your order on the dashboard, it may be due to a technical issue. 
In this case, please contact Customer Support for further assistance and troubleshooting.
If your account is active, contact Customer Support for additional guidance.

How do I respond to a researcher's request for additional documents via secure email?  

Click on the secure link provided in the email. You can then upload the requested document and add a comment before clicking "Add Reply."

Can I respond to the researcher's request directly in DISAScreen?  

Yes, instead of responding via secure email, you can log into DISAScreen and respond at the candidate order level.

How does DISAScreen help with compliance?

DISAScreen simplifies compliance with federal immigration law by allowing you to designate DISA as your third-party agent to manage employment authorization cases.

Where can I find legal guidelines for background screening?

We are committed to providing you with exceptional background and health services for your preemployment and post-hire needs. Our Client Care team is trained to inform you of your legal responsibilities in areas such as Permissible Purpose, Disclosures, Written Authorizations, Reseller Disclosures, the Adverse Action Process, PII Requirements, Retention Requirements, and Restrictions governing MVRs.

While we strive to keep you well-informed, it's important to note that we cannot offer legal advice or specific compliance guidance. For matters requiring legal interpretation or compliance counseling, we strongly recommend consulting with your own legal and/or compliance team.

We provide educational materials, such as information about the New York City Fair Chance Act.

COMPLIANCE and Industry Updates can be found:  https://disa.com/news

Do I need to update my consent forms? 

It is always best practice to regularly review your consent forms. DISA default consents will be used if you leverage the DISAScreen CX process. Please CLICK HERE for updated exemplar disclosures and authorizations.