DISAScreen Help Center
Browse frequently asked questions below or search for your question above.
Can DISAScreen integrate with my Applicant Tracking System?
Yes, we work with leading ATS, HR, and onboarding companies to make hiring and managing employees easy and efficient for everyone involved.
Check our list of current integrations or contact Customer Support for more options.
I don’t see my platform listed; is integration unavailable?
Contact Customer Support for further information.
What should I do if I get an error with integration?
Contact Customer Support with details and screenshots for guidance.
When will I see the results in my ATS?
Most integrations post results once all searches are complete. You can also receive results via email.
How often do I need to update my integration?
Updates typically occur during nonbusiness hours with no interruption to your service.
Does DISAScreen host Occupational Health & Drug Screening Services in addition to traditional background screening searches?
Yes. DISAScreen facilitates Occupational Health and Drug Screening services with streamlined registration processes.
Your candidates can self-register for their test(s) on any web-enabled device.
Candidates are linked to an expanded network of lab collection locations.
How does DISAScreen help with compliance?
DISAScreen simplifies compliance with federal immigration law by allowing you to designate DISA as your third-party agent to manage employment authorization cases.
Where can I find legal guidelines for background screening?
We are committed to providing you with exceptional background and health services for your preemployment and post-hire needs. Our Client Care team is trained to inform you of your legal responsibilities in areas such as Permissible Purpose, Disclosures, Written Authorizations, Reseller Disclosures, the Adverse Action Process, PII Requirements, Retention Requirements, and Restrictions governing MVRs.
While we strive to keep you well-informed, it's important to note that we cannot offer legal advice or specific compliance guidance. For matters requiring legal interpretation or compliance counseling, we strongly recommend consulting with your own legal and/or compliance team.
We provide educational materials, such as information about the New York City Fair Chance Act.
COMPLIANCE and Industry Updates can be found: https://disa.com/news
Do I need to update my consent forms?
It is always best practice to regularly review your consent forms. DISA default consents will be used if you leverage the DISAScreen CX process. Please CLICK HERE for updated exemplar disclosures and authorizations.
How do I log into my DISAScreen account?
You can log in here using the credentials sent via email during your account setup.
If you forgot your password, select "Forgot Password”, or contact Customer Support.
I know my password is right; why isn’t it working?
Your password may have expired.
You will need to reset your password through the Forgot Password process on the login page.
Your computer has cached a password.
To fix this, navigate to your web browser's History section and clear your cache and history.
Once completed try your password again.
Our passwords are case sensitive; please double-check your entry and confirm that your caps lock is not on.
How do I add or manage users?
To add or remove a user or manage user permissions, contact Customer Support.
Email us at screening.support@disa.com or call 877-827-4631, option 1.
How can I view a report for an order that was submitted by someone else in my organization?
Access to reports is permission-based. If you have the appropriate permissions, you can view all reports directly from your DISAScreen dashboard, regardless of who in your organization submitted the order.
How do I add a package?
Packages are customized per account.
Contact your account manager or Customer Support.
Are we required to order preset packages?
No, we can set up customized packages based on your needs.
Contact your account manager or Customer Support.
Is there a resource library for additional information and guides?
Yes, you can visit the Resource Library at https://globalhr.helpscoutdocs.com.
Additional Candidate Support and FAQs can be found: https://ghrr.com/clairiti-candidate-support/
How do I make payments for DISAScreen services?
Invoices are sent on the 1st of each month to your specified recipients.
There will be a link to a PDF summary breakdown of each location's ordering and total, as well as a detailed excel to view order level searches/charges.
Please Note: Orders are not invoiced until they are fully completed.
» Please find ACH information here.
Please note our billing information included below:
DISA Global Solutions, Inc.
P.O. Box 737769
Dallas, TX 75373-7769
Invoice Questions can be directed to Customer Support for further information.
At this time credit card payments are not accepted for DISAScreen invoices.
You will be able to pay via mailed check, or ACH through our accounting team at billing@disa.com.