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Frequently Asked Questions

We've answered several common questions we get from our customers below.

How long does it take for my drug test/medical exams results to report?

Drug test results will typically report within 2-5 business days. Medical exams can vary depending on the exam type but can be anywhere from a few days to a few weeks if placed on medical hold.

How can I obtain a copy of my drug test/medical exam results?

It depends on the company you are applying for. Please call, email, or use the chat function to further discuss your request.

I am currently taking medication(s). Who do I contact to provide that information to?

If a substance is detected on your drug test, the Medical Review Officer will contact you via the phone number you provided on your custody and control form. An interview will be conducted and you can provide any requested information at that point.

I am unable to test during the required timeframe. Can I request an extension?

Extensions will be escalated to the hiring company for approval. Please call, email, or use the chat function to further discuss your request.

The location that was assigned to me is too far. How can I change my location?

We have locations throughout the United States and in some cases, internationally. Please call, email, or use the chat function to further discuss your request.

Will I have to pay for services out of pocket?

No, all services will be billed to DISA Global Solutions. If you receive an invoice, please forward it to Tustin.sharedservices@disa.com for review.

Get Fast, Friendly Support

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Additional Ways to Contact DISA Tustin

Phone Support (6am-5pm PT)

714-669-4800

Need to send us a form/document?

Tustin.sharedservices@disa.com