Frequently Asked Questions
We've answered several common questions we get from our customers below.
All drug tests will typically report within 24-72 hours once received at the lab. You can log in to DISA360 to review results once reported.
Any account updates must be made via email to:
DISA Tustin Support: email@example.com.
Email them to Tustin.CCFcc@disa.com or fax them to 714-731-5569. We will link all documents to the employee’s record in compliance with DOT record-keeping requirements.
No, please forward the invoice to firstname.lastname@example.org. DISA will pay the clinic directly as you may have already been invoiced for the collection/clinic fee.
DISA Tustin Customer Service is available from 6am-5pm PT by phone at 714-731-3084. Outside of these hours, this number will automatically transfer to ExamOne for after-hours/post-accident service.