DISAWorks Help Center

Why didn’t a random test receive random credit?

There are several reasons random credit may not be applicable to a drug test result:

• SSN might have been different than what we have in the system.

• Driver’s license number may have been used instead of the SSN.

• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.

• Employee may have tested outside of the random program window.