DISAScreen Help Center

How do I log into my DISAScreen account?

You can log in here using the credentials sent via email during your account setup.
If you forgot your password, select "Forgot Password”, or contact Customer Support.

I know my password is right; why isn’t it working?

Your password may have expired.
You will need to reset your password through the Forgot Password process on the login page.

Your computer has cached a password.
To fix this, navigate to your web browser's History section and clear your cache and history.
Once completed try your password again.
Our passwords are case sensitive; please double-check your entry and confirm that your caps lock is not on.

How do I add or manage users?

To add or remove a user or manage user permissions, contact Customer Support.
Email us at screening.service@disa.com or call 877-827-4631, option 1.

How can I view a report for an order that was submitted by someone else in my organization?

Access to reports is permission-based. If you have the appropriate permissions, you can view all reports directly from your DISAScreen dashboard, regardless of who in your organization submitted the order.

How do I add a package?

Packages are customized per account. 
Contact your account manager or Customer Support.

Are we required to order preset packages?

No, we can set up customized packages based on your needs.
Contact your account manager or Customer Support.

Is there a resource library for additional information and guides?  

Yes, you can visit the Resource Library at https://globalhr.helpscoutdocs.com.
Additional Candidate Support and FAQs can be found: https://ghrr.com/clairiti-candidate-support/