DISAScreen Customer Support

Processing time typically is 24-72 hours from the time the lab receives the drug testing specimen.

You can reset your username or password by clicking here.

Click ‘Cancel’ next to the candidate’s name to stop the final adverse from being sent. You will be required to provide a reason for cancellation.

Click on the secure link provided in the email. You can then upload the requested document and add a comment before clicking "Add Reply."

You can review all the details on the Order Review Page before final submission. If you need to make any changes, click on the white "Edit Order" button.

Select "Standard Order" and choose 'No Package' within the package options. Click on “Additional Products” and add the products you want. Complete the order by filling in the candidate information and other required fields.

Yes, we work with leading ATS, HR, and onboarding companies to make hiring and managing employees easy and efficient for everyone involved.