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DISAWorks Customer Support

How can we help you today?

Frequently Asked Questions

We've answered several common questions we get from our customers below.

How long does the typical drug test result take?

Processing time typically is 24-72 hours from the time the lab receives the drug testing specimen.

What happens to an alcohol test after it's completed at a collection site?

FormFox alcohol collections deliver results instantly. Paper forms are sent by the collection site via email or fax to DISA for processing.

I need to send you a form/fax, where should I send it?

To help route your form to the correct department, and ensure the right team receives it quickly, please send your form to the email or fax listed on this page.

I forgot my username or password. How do I get into my account?

You can reset your username or password by clicking here.

Get Support for Your Account

We're here to help! Please complete the form below, and our team will reach back out as quickly as possible.

Additional Ways to Contact DISAWorks Support

Customer Support/After Hours


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