DISAWorks Help Center

A donor may receive an “Inactive Retest” status for one of the following reasons:

• SSN might have been different than what we have in the system.
• Driver’s license number may have been used instead of the SSN.
• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
• Employee may have tested outside of the random program window.
• Employee tested within the last days of the selection window and the test may still be in the analyzation process.

If the alcohol form does not have the policy ID listed the test sometimes will not merge and must be manually merged. IF the Client ID is not listed on the alcohol form it may be pending in our unprocessed forms section.

Your DOT employees may be covered under the same account number through a separate DOT policy that meets all federal regulations.

The DCC manages employee screening for contractor companies, keeping them compliant with individual owner policies. DISA administers DCC programs, which include drug and alcohol testing, background check and training services. The DCC provides expert specimen collection, laboratory, and MRO services, as well as random pool management, compliance and audit assistance and program reporting.

TRMA provides a drug-screen look-up function for contractors and manufacturers through the Virtual Safety Council. The Virtual Safety Council is the same software through which contractors order background checks, register for training, check training history, etc.

All participating owners have agreed to abide by one of our DCC policies, but they can also customize their programs with their own site-specific requirements. This program flexibility eliminates the need for contractors to participate in more than one program.

The random audit report summarizes the random program progress for the selection period. This notice is generated even if the random selections are fulfilled.

If the clinic does not offer eCCF they will not show up as an option when placing an eCCF order. You must select eCCF under offerings when locating a collection site.

The DCC in no way limits your own company policy and procedures. DISA can also administer your company policy separate from your DCC policy.

EPCC stands for “Exploration and Production Contractors Consortium” and is one of the various programs managed through the DCC. The EPCC operates under a policy that contains different guidelines and requirements than other DCC programs.

The Houston Area Safety Council maintains the NASAP database.

If you are a client that has either been phoning in, faxing, or emailing a credit card payment, you can continue to do so your you may go online to pay. DISA Finance does not have to be notified of the payment method change.

Some of our clients have elected to have a credit card on file with DISA. It is automatically charged once per month for any invoices from the prior billing cycles. This option is called “AutoPay”. If you would like to enroll in autopay please be sure to contact DISA Finance at 281-673-2470.

This is a report that is used to ensure tests are assigned the appropriate test purpose. We recommend that you review the report regularly. If employees are listed who were not truly selected for random then we will need to know the correct reason for test. If employees were selected for random and appear on this report, the employee and policy information will need to be verified and confirmed so random credit can be applied.

Processing time for test results is 24-72 hours from the time the lab receives the specimen.

Owners have real-time access to compliance status through our online data management system, DISAWorks.

Check with the host facility to discuss the procedure for foreign nationals.

The contractor should discuss with their TPA the collection facilities the contractor would like to use. The TPA will contact the collection facilities to discuss the procedures for handling the specimen.

After logging in to DISAWorks, hover over the receipt icon and select the “Pay Invoice Online” menu-option. The system will redirect you to the Open Invoices page.

All unpaid invoices will be displayed along with any credit memos and/or unused cash. You can pay one invoice or multiple invoices at one time by checking the “Pay in Full” checkbox or entering an amount in the “Payment Amount” text box.

(If you use the Payment Amount checkbox and enter an amount less than the full amount you will be asked to provide a short pay reason from a drop-down menu as well as provide additional details in the Additional Short Pay Reason textbox. On the Payment Details page)

Once all information is confirmed on the Payment Details page select “Continue”. On the Payment Confirmation page, you can select a stored card, if you have saved a card on file or you can enter credit card information for a one-time payment transaction and select “Pay Now”. This will be a secure transaction. You will be able to print a payment receipt for your records at this time.

A no show report may have generated due to the following:

• SSN might have been different than what we have in the system.
• Driver’s license number may have been used instead of the SSN.
• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
• Employee may have tested outside of the random program window.

Your company can setup invoices in 4 ways (consolidated, by Location, by PO or by Service Line). Your company will receive bi-monthly invoices that contain all fees for collection services, laboratory analysis, MRO services, account administration, record storage, training etc.