How does the online Bill Pay option benefit me?

If you are a communicator who is setup to have online access to DISAWorks, you can conveniently log in to view statements, open invoices, open credit memos, unapplied payments as well as pay invoices online with a credit card. A few things to note about the online bill pay option:

  • Visa, MasterCard, American Express and Discover will be accepted.
  • Invoices are not available to be paid until two days after they have been created.

What happens to the alcohol after a donor takes the test at the clinic?

The proper protocol is for the collection site to email/fax a copy of the results to DISA’s forms department for processing.

What are the DER/Communicator responsibilities?

Some of the responsibilities of the DER/Communicator(s) include verifying employee applicants, enrolling employees in the program, receiving and disbursing random selection lists, receiving test results, and communicating with the Medical Review Officer (MRO). These individuals are responsible for communicating with DISA regarding all aspects of their company’s DCC program.

Who is a participating contractor?

A participating contractor is a contractor company who works on participating owner job sites and who has enrolled in the DCC to comply with an owner’s employee screening policy requirements.

Is the Global Release Form still valid if the employee changes employers and/or TPAs?

The Global Release form is good for 5 years. However, some the new TPA may require a new form be signed.

What is NASAP?

NASAP stands for The North American Substance Abuse Program. The database is maintained by the Houston Area Safety Council in conjunction with other approved Third-Party Administrators, TPAs.

Why is my employee not showing on my roster?

A DOT employee must be added to your roster via pre-employment test or DOT roster transfer. If neither has taken place, please send the employee for the DOT urine drug screen or submit the DOT transfer roster to DISA’s compliance department. A Non-DOT employee must be added to your roster via pre-employment/pre-access test or membership verification. If neither has taken place, please send the employee for the NON-DOT urine/alcohol drug screen or login to to process a membership verification.

Why did the test purpose change?

If you requested a pre-employment test and it changed to pre-access, the employee already held a status in the specific policy. Once an applicant has a status in DISA for a DCC policy, they no longer require pre-employment screens. If your company needs the test to reflect pre-employment our Client Support department can assist with updating it.

Who should be the contact person in our company responsible for receiving information from DISA?

The contact person (DER/Communicator) should be an employee who has the authority to receive all confidential information. We recommend that a minimum of two employees be assigned as communicators (primary and backup).

What is the objective of the DCC?

The primary objective of the DCC is to assist the contractor members and owners in maintaining a safe and productive workplace. This is achieved by keeping contractors compliant with individual owner requirements through standardized employee screening processes that are consistent, objective, manageable, and fair.

What are Contractor responsibilities under the NASAP?

1. Establishing a business relation with a NASAP TPA.

2. Having employees sign a one-time Global Release form and sending these to the selected TPA.

3. Ensuring that employees are active in the NASAP database by doing a drug screen look-upbefore sending workers for substance abuse testing and/or the worksite. (Note: manufacturers may use gate-check procedures to ensure NASAP eligibility. Non-eligible employees will be denied access.)

Ongoing compliance includes conducting random and other required tests per the TPA, ensuring that Contractor employee rosters are updated to the TPA at least monthly upon TPA request, ensuring that employees new to the NASAP have signed global consent forms sent to the TPA, etc.

How is NASAP affected when a worker changes contractor companies?

For example, Person A was hired by Contractor X and is tested by one of the TPAs. Later the same worker is hired by Contractor Y that uses a different TPA. Does the person need to be tested again? How is the TPA aware that the worker is already in the NASAP pool? The worker will stay “Active” on the NASAP database if he/she does not miss a random test or tests non-negative regardless of who the worker’s employer is. Contractor Y must do a NASAP look-up to see if Person A is in the database and discern their status. Person A does not have to be re-tested unless the database shows the individual is “Inactive”. It is the responsibility of the employer to call the TPA to determine why the person in “Inactive”.

Why did my employee’s status change to “Inactive Retest” after completing a random test?

A donor may receive an “Inactive Retest” status for one of the following reasons:

  • SSN might have been different than what we have in the system.
  • Driver’s license number may have been used instead of the SSN.
  • Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
  • Employee may have tested outside of the random program window.
  • Employee tested within the last days of the selection window and the test may still be in the analyzation process.

Why did the alcohol result not merge with the drug test if the employee completed the collection during the same visit?

If the alcohol form does not have the policy ID listed the test sometimes will not merge and must be manually merged. IF the Client ID is not listed on the alcohol form it may be pending in our unprocessed forms section.

Are my Department of Transportation (DOT) employees covered under the DCC?

Your DOT employees may be covered under the same account number through a separate DOT policy that meets all federal regulations.

What is the DCC?

The DCC manages employee screening for contractor companies, keeping them compliant with individual owner policies. DISA administers DCC programs, which include drug and alcohol testing, background check and training services. The DCC provides expert specimen collection, laboratory, and MRO services, as well as random pool management, compliance and audit assistance and program reporting.

What is the role of the Three Rivers Manufacturers’ Association (TRMA) in NASAP?

TRMA provides a drug-screen look-up function for contractors and manufacturers through the Virtual Safety Council. The Virtual Safety Council is the same software through which contractors order background checks, register for training, check training history, etc.

What about the different standards (requirements) of individual owners?

All participating owners have agreed to abide by one of our DCC policies, but they can also customize their programs with their own site-specific requirements. This program flexibility eliminates the need for contractors to participate in more than one program.

Why do I get a random audit report?

The random audit report summarizes the random program progress for the selection period. This notice is generated even if the random selections are fulfilled.

Why does a clinic not show up when I place an eCCF order?

If the clinic does not offer eCCF they will not show up as an option when placing an eCCF order. You must select eCCF under offerings when locating a collection site.