DISAWorks Help Center

To pay an invoice online, you must have access to view invoices in DISAWorks. If you log on and do not see the receipt icon on your dashboard with the “Pay Invoice Online” menu-option, please send a request to ClientUpdates@disa.com to edit your account setup.

DOT has not approved electronic alcohols. Two alternatives are to (1) send the donor with an authorization form requesting a DOT alcohol collection. (2) Call the collection site ahead and let them know that the employee needs a DOT alcohol collection. Make note that the collection site can use a generic DOT alcohol form if you are unable to send the donor with your client specific alcohol testing form.

Only the DER/Communicator(s) for the contractor company who paid for the test may receive actual employee screening/test results. These results can also be given to the employee for whom the screen/test is conducted.

Only employees who can demonstrate an “Active” or “Employed” status in the DCC can work on participating owner job sites. An Active or Employed status is achieved by complying with the EPCC and DOT policies, as well as individual owner employee screening requirements (if any). The EPCC only reports an employee’s status to participating owners.

There are 2 different ways to do a NASAP look-up: through the TRMA online system or through the Contractor’s TPA website. Only “active” or “inactive” status will be displayed on the TRMA online system. When doing a NASAP look-up through the Contractor’s TPA website more information may be displayed including the test results, dates, “Authoritative TPA”, etc.

To provide a safe and substance-free contractor workforce while protecting employee rights and privacy. NASAP includes a process for rehabilitation and keeps individuals that test positive from moving between contractor companies without successfully completing an approved rehabilitation program.

The NASAP reduces the unnecessary testing redundancy that now exists for many contractors, thereby reducing the overall administrative costs for both owners and contractors. As the number of participating employees increases, pre-employment or pre-access testing will be greatly reduced. Additionally, contractors will have a choice of who administers the NASAP for them. Third-Party Administrators (TPAs) will have to earn the business and perform to keep it.

If you are a communicator who is setup to have online access to DISAWorks, you can conveniently log in to view statements, open invoices, open credit memos, unapplied payments as well as pay invoices online with a credit card. A few things to note about the online bill pay option:

• Visa, MasterCard, American Express and Discover will be accepted.
• Invoices are not available to be paid until two days after they have been created.

The proper protocol is for the collection site to email/fax a copy of the results to DISA’s forms department for processing.

Some of the responsibilities of the DER/Communicator(s) include verifying employee applicants, enrolling employees in the program, receiving and disbursing random selection lists, receiving test results, and communicating with the Medical Review Officer (MRO). These individuals are responsible for communicating with DISA regarding all aspects of their company’s DCC program.

A participating contractor is a contractor company who works on participating owner job sites and who has enrolled in the DCC to comply with an owner’s employee screening policy requirements.

The Global Release form is good for 5 years. However, some the new TPA may require a new form be signed.

NASAP stands for The North American Substance Abuse Program. The database is maintained by the Houston Area Safety Council in conjunction with other approved Third-Party Administrators, TPAs.

A DOT employee must be added to your roster via pre-employment test or DOT roster transfer. If neither has taken place, please send the employee for the DOT urine drug screen or submit the DOT transfer roster to DISA’s compliance department. A Non-DOT employee must be added to your roster via pre-employment/pre-access test or membership verification. If neither has taken place, please send the employee for the NON-DOT urine/alcohol drug screen or login to www.DISA.com to process a membership verification.

If you requested a pre-employment test and it changed to pre-access, the employee already held a status in the specific policy. Once an applicant has a status in DISA for a DCC policy, they no longer require pre-employment screens. If your company needs the test to reflect pre-employment our Client Support department can assist with updating it.

The contact person (DER/Communicator) should be an employee who has the authority to receive all confidential information. We recommend that a minimum of two employees be assigned as communicators (primary and backup).

The primary objective of the DCC is to assist the contractor members and owners in maintaining a safe and productive workplace. This is achieved by keeping contractors compliant with individual owner requirements through standardized employee screening processes that are consistent, objective, manageable, and fair.

1. Establishing a business relation with a NASAP TPA.

2. Having employees sign a one-time Global Release form and sending these to the selected TPA.

3. Ensuring that employees are active in the NASAP database by doing a drug screen look-upbefore sending workers for substance abuse testing and/or the worksite. (Note: manufacturers may use gate-check procedures to ensure NASAP eligibility. Non-eligible employees will be denied access.)

Ongoing compliance includes conducting random and other required tests per the TPA, ensuring that Contractor employee rosters are updated to the TPA at least monthly upon TPA request, ensuring that employees new to the NASAP have signed global consent forms sent to the TPA, etc.

For example, Person A was hired by Contractor X and is tested by one of the TPAs. Later the same worker is hired by Contractor Y that uses a different TPA. Does the person need to be tested again? How is the TPA aware that the worker is already in the NASAP pool? The worker will stay “Active” on the NASAP database if he/she does not miss a random test or tests non-negative regardless of who the worker’s employer is. Contractor Y must do a NASAP look-up to see if Person A is in the database and discern their status. Person A does not have to be re-tested unless the database shows the individual is “Inactive”. It is the responsibility of the employer to call the TPA to determine why the person in “Inactive”.

A donor may receive an “Inactive Retest” status for one of the following reasons:

• SSN might have been different than what we have in the system.
• Driver’s license number may have been used instead of the SSN.
• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
• Employee may have tested outside of the random program window.
• Employee tested within the last days of the selection window and the test may still be in the analyzation process.

If the alcohol form does not have the policy ID listed the test sometimes will not merge and must be manually merged. IF the Client ID is not listed on the alcohol form it may be pending in our unprocessed forms section.