DISAWorks Help Center

Owners have real-time access to compliance status through our online data management system, DISAWorks.

Check with the host facility to discuss the procedure for foreign nationals.

The contractor should discuss with their TPA the collection facilities the contractor would like to use. The TPA will contact the collection facilities to discuss the procedures for handling the specimen.

After logging in to DISAWorks, hover over the receipt icon and select the “Pay Invoice Online” menu-option. The system will redirect you to the Open Invoices page.

All unpaid invoices will be displayed along with any credit memos and/or unused cash. You can pay one invoice or multiple invoices at one time by checking the “Pay in Full” checkbox or entering an amount in the “Payment Amount” text box.

(If you use the Payment Amount checkbox and enter an amount less than the full amount you will be asked to provide a short pay reason from a drop-down menu as well as provide additional details in the Additional Short Pay Reason textbox. On the Payment Details page)

Once all information is confirmed on the Payment Details page select “Continue”. On the Payment Confirmation page, you can select a stored card, if you have saved a card on file or you can enter credit card information for a one-time payment transaction and select “Pay Now”. This will be a secure transaction. You will be able to print a payment receipt for your records at this time.

A no show report may have generated due to the following:

• SSN might have been different than what we have in the system.
• Driver’s license number may have been used instead of the SSN.
• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
• Employee may have tested outside of the random program window.

Your company can setup invoices in 4 ways (consolidated, by Location, by PO or by Service Line). Your company will receive bi-monthly invoices that contain all fees for collection services, laboratory analysis, MRO services, account administration, record storage, training etc.

Yes. The DCC is a nationwide program, serving several hundred participating owner sites across the U.S.

Social Security Numbers are required since employees are tracked from employer to employer. The NASAP database follows all state and federal laws and follows acceptable security standards.

TPAs will administer the NASAP for participating employees of their contractor clients. Administration includes notification of required tests, specimen collections & testing, database management, medical reviews, referrals to substance abuse professionals for rehabilitation and maintaining status information for employees.

Additionally, TPAs train appropriate contractor employees that will be involved in administering the substance abuse program.

TPAs will report employee statuses to the Houston Area Safety Council and will coordinate with other TPAs as employees transfer to other employers.

If you are a client that has been mailing a check, you can continue to do so, or you can go online to pay. DISA Finance does not have to be notified of the payment method change.

There are several reasons random credit may not be applicable to a drug test result:

• SSN might have been different than what we have in the system.
• Driver’s license number may have been used instead of the SSN.
• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
• Employee may have tested outside of the random program window.

Your company can sign-up for our in-depth webinar training offered by one of DISA’s professional trainers. In addition to this training your company can participate in:

• One-on-One Webinar Training
• DISA Refresher Course Training
• Access to WalkMe (self-guided navigation tool within DISAWorks)
• Access to Learn More Here Videos

Contractor employees must complete the EPCC membership application process and must be screened in accordance with the EPCC policy, as well as individual owner employee screening requirements (if any). Screening includes drug and alcohol testing and/or backgrounds screening as applicable.

The employer needs to check with the facility representative to determine if the facility requires a NASAP test for employees covered by the DOT program. Some facilities require both tests while others accept the DOT test depending on the duties the worker will be performing at the site.

Experienced, highly qualified, independent Third-Party Administrators (TPAs) will manage the NASAP program. Third-Party Administrators will be audited annually.

To pay an invoice online, you must have access to view invoices in DISAWorks. If you log on and do not see the receipt icon on your dashboard with the “Pay Invoice Online” menu-option, please send a request to ClientUpdates@disa.com to edit your account setup.

DOT has not approved electronic alcohols. Two alternatives are to (1) send the donor with an authorization form requesting a DOT alcohol collection. (2) Call the collection site ahead and let them know that the employee needs a DOT alcohol collection. Make note that the collection site can use a generic DOT alcohol form if you are unable to send the donor with your client specific alcohol testing form.

Only the DER/Communicator(s) for the contractor company who paid for the test may receive actual employee screening/test results. These results can also be given to the employee for whom the screen/test is conducted.

Only employees who can demonstrate an “Active” or “Employed” status in the DCC can work on participating owner job sites. An Active or Employed status is achieved by complying with the EPCC and DOT policies, as well as individual owner employee screening requirements (if any). The EPCC only reports an employee’s status to participating owners.

There are 2 different ways to do a NASAP look-up: through the TRMA online system or through the Contractor’s TPA website. Only “active” or “inactive” status will be displayed on the TRMA online system. When doing a NASAP look-up through the Contractor’s TPA website more information may be displayed including the test results, dates, “Authoritative TPA”, etc.