DISAWorks Help Center

The DCC in no way limits your own company policy and procedures. DISA can also administer your company policy separate from your DCC policy.

EPCC stands for “Exploration and Production Contractors Consortium” and is one of the various programs managed through the DCC. The EPCC operates under a policy that contains different guidelines and requirements than other DCC programs.

The Houston Area Safety Council maintains the NASAP database.

If you are a client that has either been phoning in, faxing, or emailing a credit card payment, you can continue to do so your you may go online to pay. DISA Finance does not have to be notified of the payment method change.

Some of our clients have elected to have a credit card on file with DISA. It is automatically charged once per month for any invoices from the prior billing cycles. This option is called “AutoPay”. If you would like to enroll in autopay please be sure to contact DISA Finance at 281-673-2470.

This is a report that is used to ensure tests are assigned the appropriate test purpose. We recommend that you review the report regularly. If employees are listed who were not truly selected for random then we will need to know the correct reason for test. If employees were selected for random and appear on this report, the employee and policy information will need to be verified and confirmed so random credit can be applied.

Processing time for test results is 24-72 hours from the time the lab receives the specimen.

Owners have real-time access to compliance status through our online data management system, DISAWorks.

Check with the host facility to discuss the procedure for foreign nationals.

The contractor should discuss with their TPA the collection facilities the contractor would like to use. The TPA will contact the collection facilities to discuss the procedures for handling the specimen.

After logging in to DISAWorks, hover over the receipt icon and select the “Pay Invoice Online” menu-option. The system will redirect you to the Open Invoices page.

All unpaid invoices will be displayed along with any credit memos and/or unused cash. You can pay one invoice or multiple invoices at one time by checking the “Pay in Full” checkbox or entering an amount in the “Payment Amount” text box.

(If you use the Payment Amount checkbox and enter an amount less than the full amount you will be asked to provide a short pay reason from a drop-down menu as well as provide additional details in the Additional Short Pay Reason textbox. On the Payment Details page)

Once all information is confirmed on the Payment Details page select “Continue”. On the Payment Confirmation page, you can select a stored card, if you have saved a card on file or you can enter credit card information for a one-time payment transaction and select “Pay Now”. This will be a secure transaction. You will be able to print a payment receipt for your records at this time.

A no show report may have generated due to the following:

• SSN might have been different than what we have in the system.
• Driver’s license number may have been used instead of the SSN.
• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
• Employee may have tested outside of the random program window.

Your company can setup invoices in 4 ways (consolidated, by Location, by PO or by Service Line). Your company will receive bi-monthly invoices that contain all fees for collection services, laboratory analysis, MRO services, account administration, record storage, training etc.

Yes. The DCC is a nationwide program, serving several hundred participating owner sites across the U.S.

Social Security Numbers are required since employees are tracked from employer to employer. The NASAP database follows all state and federal laws and follows acceptable security standards.

TPAs will administer the NASAP for participating employees of their contractor clients. Administration includes notification of required tests, specimen collections & testing, database management, medical reviews, referrals to substance abuse professionals for rehabilitation and maintaining status information for employees.

Additionally, TPAs train appropriate contractor employees that will be involved in administering the substance abuse program.

TPAs will report employee statuses to the Houston Area Safety Council and will coordinate with other TPAs as employees transfer to other employers.

If you are a client that has been mailing a check, you can continue to do so, or you can go online to pay. DISA Finance does not have to be notified of the payment method change.

There are several reasons random credit may not be applicable to a drug test result:

• SSN might have been different than what we have in the system.
• Driver’s license number may have been used instead of the SSN.
• Employee may have tested on the wrong chain of custody (COC) or under the wrong policy.
• Employee may have tested outside of the random program window.

Your company can sign-up for our in-depth webinar training offered by one of DISA’s professional trainers. In addition to this training your company can participate in:

• One-on-One Webinar Training
• DISA Refresher Course Training
• Access to WalkMe (self-guided navigation tool within DISAWorks)
• Access to Learn More Here Videos

Contractor employees must complete the EPCC membership application process and must be screened in accordance with the EPCC policy, as well as individual owner employee screening requirements (if any). Screening includes drug and alcohol testing and/or backgrounds screening as applicable.

The employer needs to check with the facility representative to determine if the facility requires a NASAP test for employees covered by the DOT program. Some facilities require both tests while others accept the DOT test depending on the duties the worker will be performing at the site.