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Manage my Account

How do I log into my DISAScreen account?

You can  https://disa.com/contact/disascreen/manage-my-account

Start / Manage Orders

Is there a way to send automatic reminders to applicants?

Reminder notifications can be set during account setup or updated through your account manager

https://disa.com/contact/disascreen/start-manage-orders

Check Order Status

How do I request a status update for an order in progress?  

Navigate to “Orders | In progress,” and click on ‘Request Status Update’

https://disa.com/contact/disascreen/check-order-status

Making Payments

How do I make payments for DISAScreen services?

Invoices are sent on the 1st of each month to your specified recipients

https://disa.com/contact/disascreen/making-payments

DISAScreen Dashboard Questions

How do I navigate through the DISAScreen Dashboard?  

The Navigation pane on the left side and the blue bar on top remain static for easy access to various system features

https://disa.com/contact/disascreen/dashboard-questions

Workspace & Orders

What are the functions of the icons in the header?  

 » Three white lines: Collapse the menu to create more workroom

https://disa.com/contact/disascreen/workspace-orders

Submitting Orders

What happens after a candidate completes the Candidate Experience (CX) request?  

Once the candidate has completed the CX request, the order is automatically submitted for further processing

https://disa.com/contact/disascreen/submitting-orders

A La Carte Orders

How do I submit an A La Carte Order?  

Select "Standard Order" and choose 'No Package' within the package options

https://disa.com/contact/disascreen/a-la-carte-orders

Order Review and Modification

How can I review my order before final submission?  

Before final submission, you can review all the details on the Order Review Page

https://disa.com/contact/disascreen/order-review-modification

Adding Searches and New Orders for Existing Candidates

Can I add additional searches to an existing order?  

Yes, you can add searches to an existing order while it's in progress

https://disa.com/contact/disascreen/adding-searches

Document Management

How can I add documents to a candidate's order?  

To add a document to an order, navigate to the specific candidate order and click on ‘Documents

https://disa.com/contact/disascreen/document-management

Notifications

Where can I see notifications from DISAScreen?  

Notifications are displayed via the bell icon on the top blue menu bar

https://disa.com/contact/disascreen/notifications

Responding via Secure Email

How do I respond to a researcher's request for additional documents via secure email?  

Click on the secure link provided in the email

https://disa.com/contact/disascreen/secure-email

Viewing Reports

How do I view reports in DISAScreen?  

Navigate to the candidate profile and click into the final report you'd like to view

https://disa.com/contact/disascreen/viewing-reports