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Getting Started & Technical Requirements
I'm new to DISAScreen
Manage my Account
How do I log into my DISAScreen account?
You can https://disa.com/contact/disascreen/manage-my-account
Start / Manage Orders
Is there a way to send automatic reminders to applicants?
Reminder notifications can be set during account setup or updated through your account manager
Check Order Status
How do I request a status update for an order in progress?
Navigate to “Orders | In progress,” and click on ‘Request Status Update’
Making Payments
How do I make payments for DISAScreen services?
Invoices are sent on the 1st of each month to your specified recipients
DISAScreen Dashboard Questions
How do I navigate through the DISAScreen Dashboard?
The Navigation pane on the left side and the blue bar on top remain static for easy access to various system features
Workspace & Orders
What are the functions of the icons in the header?
» Three white lines: Collapse the menu to create more workroom
Submitting Orders
What happens after a candidate completes the Candidate Experience (CX) request?
Once the candidate has completed the CX request, the order is automatically submitted for further processing
A La Carte Orders
How do I submit an A La Carte Order?
Select "Standard Order" and choose 'No Package' within the package options
Order Review and Modification
How can I review my order before final submission?
Before final submission, you can review all the details on the Order Review Page
https://disa.com/contact/disascreen/order-review-modification
Adding Searches and New Orders for Existing Candidates
Can I add additional searches to an existing order?
Yes, you can add searches to an existing order while it's in progress
Document Management
How can I add documents to a candidate's order?
To add a document to an order, navigate to the specific candidate order and click on ‘Documents
Notifications
Where can I see notifications from DISAScreen?
Notifications are displayed via the bell icon on the top blue menu bar
Responding via Secure Email
How do I respond to a researcher's request for additional documents via secure email?
Click on the secure link provided in the email
Viewing Reports
How do I view reports in DISAScreen?
Navigate to the candidate profile and click into the final report you'd like to view