Frequently asked questions

A screening involves verifying certain information about a (potential) employee. The data screened must relate to the candidate’s job performance. For example, the BIG registration of a health care provider must be checked when hiring.

DISA screens candidates within an online environment. Within this secure environment, both the employer and the candidate can access their own account. The employer must specify who they want to screen and what they want to check and then DISA takes over the screening process. Once all checks are complete both the employer and candidate are notified and can review the report online. DISA also has an in-house support team that can answer any screening queries and support candidates.

After the candidate has provided the required data, the average turnaround time of a screening at DISA is 1-2 working days. Elements that have a longer turnaround time include criminal records from abroad and the verification of foreign diplomas.

DISA Global Solutions holds several certifications that guarantee the quality of its services. These include:

• The ISO 9001 certification, is an internationally recognised standard in the field of quality management. This certification sets requirements to secure and improve processes concerning customer satisfaction.
• The ISO 27001 certification, is a standard focused on information security. The standard describes how an organisation should deal with information security, to ensure the confidentiality, availability, and integrity of data.
• The ISAE3000 report, is an assurance report, reviewed by an independent IT auditor and accountant, which allows us to provide assurance on our processes that involve privacy, operational processes and information security.

In addition, DISA has a POB license issued by the Ministry of Justice and is a recognised member of the Professional Background Screening Association (PBSA).

The norm is that almost all data is kept for 90 days (3 months). It is also possible to safely store all data and reports with DISA in a separate environment upon request.